Operations Director

Job Description : OPERATIONS DIRECTOR OMAN Has primary responsibility for to lead, direct and motivate Operation Managers and the location Managers to Maximize both short- and long-term profits and to oversee that contractual obligations to clients are satisfied in line with Business Plan. Primary aim is to achieve financial numbers, QHSE goals and Client Satisfaction while keeping morale and motivation of our personnel high. Key tasks and duties Quality, Health, Safety & Environment: · Responsible for managing the operations safely. · Setting up of Standards, Procedures & Processes for the company from time to time and ensuring that Operation Managers and Site I- Charges adhere to the same by carrying out regular visits and audits. · Follow up with the Site Managers for Closure of the Non-Compliances & Gaps, conducting regular Governance for the same. Work closely with QHSE team in this regard. Contract Management & Customers: · Responsible for managing the operations in line with the contract awarded from the clients. · Ensuring Strong Relationship with clients with structure review mechanisms in place for continuous improvement. Regular feedback is driven through a matured NPS(Net Promoter Score) survey on a quarterly basis. · Ensuring that the operations are delivered in line with client expectations as per contract, company budget of revenue and profitability. · Ensure that all resources such as raw materials that determine the food cost and people, who are the most valuable resources are managed very well. · Ensure that all new project mobilizations are executed with perfection and on time. People: · Motivating the Supervisors and Managers and ensuring that they are taking care of site level personnel efficiently and effectively. · Identify people gaps and work closely with Recruitment & Staffing team in filling the gaps. · Identify High Potential talent within Operations and work closely with HR & Learning teams in developing them. Financial & Commercial: · Responsible for P&L of different business units and operating within budget committed. · Work very closely with Commercial team on all upcoming tenders and provide valuable inputs for a successful award of the contract. · Cost Savings Analysis on monthly basis and sharing the same with management during the operations reviews. · Ensure that all expenses are scrutinized, reviewed, and approved and see that they are in line with the company policies. Supply Chain: · Work very closely with the central supply chain team on ensuring that adequate stock is always maintained, and special occasions supplies (Ramadan period etc) are managed very well. · Be the bridge between Executive Chefs from locations and supply chain team in coming up with different innovative solutions on optimizing food costs. · Ensure that all transactions are carried out efficiently on the ERP system and system and physical stocks are aligned and up to date with system stock. Maintenance: · Ensure with the maintenance team that periodic preventive and predictive maintenance is carried out at site locations and minimize downtime of equipment. · Ensure that all sites are equipped with critical spares to handle any emergency. Education and Experience: The Role holder must have BE/ MBA/ Hotel Management degree with excellent communication skills & have 15-18 years’ experience with a reputed Facility Management Company

---