Trade Finance Operations Manager

Job Description : OPERATIONS MANAGER TRADE FINANCE DUBAI FOR DP WORLD The purpose of the job is to manage all operational aspects of CARGOES Finance from day to day transactions to streamlining process flows on the system. ABOUT THE BUSINESS We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. We deliver these services through an interconnected global network of 128 business units in 60 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work. Our dedicated, diverse and professional team of more than 53,220 employees from 131 countries is committed to delivering unrivalled value to our customers and partners. We do this by focussing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership. We think ahead, anticipate change and deploy industry-leading technology to further broaden our digital vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet. KEY ACCOUNTABILITIES · Manage day to day operations to ensure the service is delivered as per the guidelines set. · Manage end-to-end “client onboarding” from regulatory and platform perspectives and handhold · Communicate with customers, internal stakeholders (sales, compliance, credit, product, etc.) to resolve exceptional cases · Manage all transactions on the platform and monitoring transactions · Build long term relationships with key contacts at target customers and be readily available for transactional operational support. · Streamline process flows · Liaise with Financial Institutions where applicable to resolve client issues in a timely & efficient manner · Generate system reports and analyse trends · Notify customers of any internal and external process changes · Collect feedback from customers & communicate it to other part of the organization · Execute all customer centric process steps in the most efficient way during a transaction · Ensure all operational controls are executed as per Policy and Procedure · Ensure Policy and Procedures are updated · Highlight risks/incidents impacting business with relevant stakeholders and ensure there is a mitigation plan that is put into place · Testing of new system/changes to existing system and share observations regularly QUALIFICATIONS, SKILLS & EXPERIENCE · Have more than10 years’ experience in Trade Finance/Corporate & Commercial Banking operations. (Experience with Non-Bank Financial Institutions / Trade Finance Funds is a plus) · Bachelor’s Degree in Business Administration, Marketing, Accounts or Finance and Banking · Excellent knowledge in Trade Finance products · Patience and the ability to tactfully handle customer queries · Problem solving attitude · Ability to work independently without supervision

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