Vice President

Job Description : VP CONTACT CENTRE DUBAI for a leading contact center in Dubai · Strong BPO operations experience, managed big contracts of Banking Process · Streamlining the entire process into an organized manner. · Ensuring the entire team meets their KRA effectively. · Identify the relevant hiring required in the process team and work with the HR department accordingly. · Monitor the team performance and introduce measure to improve performance. · Maintains and improves call center operations by monitoring system performance. · Identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. · Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations. · Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

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