Operations Manager

Job Description : OPERATIONS MANAGER OMAN A well and established finanial services firm in Muscat, Oman is looking for an expereinced Operations Manager to be the second hand to the Country Director. The succesful candidate will have 15+ years expereince managing and leading teams in diffrent departments within an organization. This role is only open to Omani Nationals at the moment. The focus of the Operations Manager is to deliver outstanding customer service with speed and professionalism to new, existing and returning customers. The Operations Manager is also in charge of the Credit, Collection and Merchants as a role model and a leader and must solve problems, make informed decisions and manage the department wisely in order to achieve maximum results. Specifically: · Ensures that the office operates in-line with strict company policies and guidelines · Manages the customer service operations - the first point of contact for customers · Ensures that customer service goals (as aligned to company’s policies, procedures and strategy), are realized · Develops, tracks and reports key performance measurements for the unit. · Develops and implements process and procedures to improve operational efficiency. · Manages Credit and Collection dept · In-coordination with management recommend immediate corrective and remedial actions to achieve monthly targets · Identifies and recommends accounts which need to be referred for third party action · Oversees cross functional work relations that is targeted to resolve customers issues. · Effectively measures and manages key business drivers for each of the areas of responsibility to achieve departmental & organizational objectives. · Works closely with Regional Manager, BOC Risk and other dept, such as Sales & Marketing, Compliance and Technologies. · Executes any other tasks as assigned from time to time. · Ensure Credit & Collection accounts are actioned within 24 hours of allocation and as per every cycle · Ensure productivity tracking of all agents, field and telephone dunning staff personnel · Ensure monthly meeting and follow-up with lawyers on accounts assigned

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