Manager

Job Description : Control Tower Manager, UAE responsible to set-up and lead a 4PL control tower for a large Oil and Gas customer within the MENA region. The Manager will have operational, relationship and P&L responsibility for their customer. The Manager will manage a team with the primary goal of exceeding customer expectations, providing superior customer service and achieving service and savings goals. Reporting Line: · Report to: Operations Director · Role: Control Tower Manager · Direct subordinates: Up to 8 Responsibilities: · Manages and aligns customer’s expectations with deliverables defined in the project scope document(s). · Delivers (implements and manages) targeted project savings and develops appropriate tools to monitor performance in a defensible, accurate manor. · Accepts complete accountability for account P&L, customer savings and satisfaction. · Achieves sufficient customer satisfaction to justify favorable reference and contract renewal. · Assists Implementation Manager in account or project launches. · Recruits and trains necessary on-site management, logistics technicians and assistants. · Identifies and quantifies potential supply chain improvements. · Manages sometimes complex organizational issues involving customer’s various functional areas and multiple plant locations. · Manages carrier relationships and assist in the contracting process. · Manage, develop and lead a team · Present month and quarterly business reviews to the customer. · Any other task assigned by the management Communication: Internal –Management and overseas network External – Customers (existing and potential) Qualifications & Characteristics: · General industry knowledge of common carrier contracts, freight payment and audit processes and supply chain engineering. · Proven track record of account management. 3PL a plus. · A minimum of 3 years experience in the Oil & Gas Logistics experience. And 15+ years in logistics · Experience in managing and leading a team. · Must be customer service oriented and result driven. · Good communication, influencing and organization skills · Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken. · Strong project management skills and the ability to manage and motivate all levels in the organization. · Ability to manage multiple projects simultaneously. · Strong interpersonal, presentation and written/verbal communication skills. · Ability to work independently and as part of a team.

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