Operations Director

Job Description : DIRECTOR OF HOTEL OPERATIONA DUBAI Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide. Job Description The Director of Operations will serve as the strategic business leader delivering best-in-class revenue performance, profitability, operating efficiencies, exceptional guest experience, employee engagement and development and asset management for all hotels. The leader must be effective in building relationships across multiple internal and external stakeholder groups to identify and implement areas for continued brand and category growth at both the top line and GOP levels. A proven track record in revenue management, budgeting, profit and loss statements and forecasting is required. In collaboration with TFG senior management team, the Director is responsible for exceeding Ownerships’ financial expectations and all key performance indicators. Role and Responsibilities: · Prioritized focus on guest satisfaction, top line revenues, and GOP performance. · Collaborates to create improved processes and management methods to generate higher performance. Assist with hotel forecasts, budgeting process and implementation of the annual budget. · Critically analyze all metrics; including but not limited to, financial reports, guest satisfaction, STR performance, financial audits, associate opinion surveys and employee turnover. · Conduct property visits throughout the year and review all aspects of the operation including but not limited to, revenues to net operating income, guest experience, service execution and compliance to brand standards. · Partner in the development of quality audits and initiate corrective action plans across brand portfolio to drive guest satisfaction and preference. · Possess the ability to interact at all levels within the organization including General Managers, corporate senior leadership, ownership, and corporate support departments. · Develop a strong and productive partnership and open communications with ownership and key stakeholders to best align strategies, execution, and outcomes. · Will work closely with the ‘F&B Director of Operations & Marketing’, to ensure the two business units are aligned and in harmony. · Work closely with the HR department, as well as each Hotel Manager and Department Head, to determine their specific staffing and training requirements. · Work with the HMC’s Sales & Marketing team to ensure they are achieving the targets and objectives set out by the short- and long-term strategies of the company, and each property. · Ensure that each property meets the detailed operation guidelines laid out in the brand standards, SOPs and P&Ps. While ensuring that best practices are always adopted. · Ensure the property meets all legal requirements and conforms to local codes and established regulations. · Exhibit a growth mindset with the ability to identify and maintain a talent pipeline. · Promote an agility-oriented culture by leading and effectively communicating strategic change initiatives and organizational impacts. Desired Skills & Expertise · 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. · 10+ years of operational experience with a major hotel group and/or hotel management company. · UAE Hospitality experience is preferred.

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