Operations Manager

Job Description : 4PL OPERATIONS MANAGER MALAYSIA A growing international logistics service provider is seeking an Operations Manager (4PL). In this job, you will be based at their regional hub to manage logistics and distribution activities for one of their key customers. About the Operations Manager (4PL) Role: In this position, you will be responsible for ensuring seamless logistics and distribution services for a key account client overseas which includes anticipating key customer needs, offering process improvement strategies, improving the profitability of the operation, budget preparation and review. Key Responsibilities: · Be involved in all aspects of the customer service, transportation and any logistics operations related matters in this control tower setup · Ensure consistent, seamless end-to-end delivery of land, ocean and air operations and support the customer service teams in the resolution of customer queries and escalations · Maintain relationships with carriers, obtain the rates and maintain the tariffs · Manage, control and lead all the operations activities relating to the freight management operations to deliver optimal operations performance by the appointed third-party logistics partner in accordance with the area business strategy and agreed customer service level agreements (SLAs) · Manage the performance level of third-party logistics partners via defined KPIs, analysis of data from the system and implementing new KPIs · Oversee the resolution of related issues by analysing the root causes, propose corrective measures and ensure on-time closure of the end-to-end process in coordination with all relevant stakeholders To succeed in this Operations Manager (4PL) role, you will need to have a strong background in transportation, distribution, freight forwarding, import/export and logistics customer services. Key Requirements: · Tertiary qualifications in supply chain management, logistics operations or related field of study · 15years of logistics or transportation management experience in the logistics sector · Seasoned people manager with prior experience in leading a team of logistics operations/customer service team · Strong background in transportation, distribution, freight forwarding, import/export and logistics customer service · Experienced in freight operations and wide exposure across all the logistics products and processes · Customer-centric mindset and an emphasis on service delivery, responsiveness and identifying constant improvements · Strong operational excellence mindset coupled with an excellent understanding of the business · Consultative and able to collaborate with cross-functional regional stakeholders · Excellent interpersonal/communication skills and a team player

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