Business Head

Job Description : BUSINESS HEAD VIETNAM FOR E COMMERCE In this business critical role, you will be leading a team focused on merchant and general account management related to e-commerce solutions. This includes generation of merchant leads, and marketing campaign creation. Key Responsibilities: · Analyse opportunities and recommend account management strategies and business plans in order to grow selection from merchants · Assist to drive merchant success as measured by lead generation, adoption, performance, year-over-year growth and profitability · Improve merchant prelaunch experience, identify issues/drivers throughout the registration and onboarding process · Assisting in developing a standard operating procedure (SOP) for the team and constantly improve SOP and train the team to achieve higher productivity and efficiency · Drive merchant training content development and deliver these content trainings scalable · Manage the key operational metrics for supporting merchants with understanding their onboarding process and drive listing quality improvement/optimisation training projects for merchants To succeed in the role, you should have a strong understanding about merchant and leadership. Key Requirements: · Bachelor’s degree in business, engineering or computer science or equivalent experience · +10 years of experience with a mix of sales, technical, business and product and/or program management roles · Five years’ experience in people management · Have a record of driving projects to improve operations and support-related processes, with the ability to lead cross-functional discussions and to effectively scope and deliver projects under tight deadlines · Ability to interact at C-level with medium to large Vietnamese and multinational companies

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