General Manager

Job Description : GM RETAIL LAGOS NIGERIA · To enhance the effectiveness and efficiency of the company’s business segment of with a focus on the entire retail operation management. · The job holder is responsible for developing, reviewing, updating and executing strategy that would deliver high performance results in all the company’s stores and Stores support units. Duties / Responsibilities · Develop and implement retail sales strategy that can deliver on sales targets and also ensure growing stores sell-through for both low and high seasons. · Develop and implement retail customer analytics systems that would ensure better customer data validation and profitable customer targeting (working with brands and marketing team). · Responsible for presentation and defending of the retail business unit performance to the management performance review committee. · Responsible for working with buying and merchandising Unit Teams to ensure the right merchandise are available in the stores and at the right time. · Responsible for working with the ecommerce team in driving sales and in also developing web stores sales strategy and targets. · Responsible for providing the following monthly retail operations reports- retail stores performance report, customer experience management performance report and any other ad-hoc IT reports. · Develop an excellent retail organization by actively supporting the development of staff within the retail operations unit through personal development planning, coaching, succession planning and mentoring. Requirements · A Bachelor’s Degree or its equivalent in Business or any related discipline. Retail management certification is an added advantage. · A minimum of 15 years’ experience in a similar retail management role within a structured corporate environment. · Knowledge of retail stores management reporting and planning. · Knowledge of store staff premium culture management. · Knowledge of salesforce target actualization strategy development and execution. · Knowledge of store visual merchandising management. · Knowledge in developing retail stores sales improvement strategy. · Knowledgeable in retail operations cycles-stores, warehouse, logistics, distribution and customers complaints. · Proficient with the use of retail management software is very important.

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