Business Unit Director

Job Description : BUSINESS UNIT DIRECTOR SOUTH AFRICA he Business Unit Director is accountable for the strategic management and development of clients within a portfolio by identifying opportunities to grow their business. This would include the development and management of client strategies and / or solutions, as well as internal management of business expectations through forecasting against budgeted portfolio targets. This role is required to provide leadership to internal teams within their client portfolio and will need to build strong and trusted relationships with clients at senior manager level. SO WHAT IS A BUSINESS UNIT DIRECTOR? The purpose of the role is to successfully grow clients’ business by leading a high performing team that can forge strong client relationships and deliver media, creative and technology solutions that meet our clients business requirements and goals. The Business Unit Director will support their team to efficiently drive revenue for the business unit. The Business Unit Director, in collaboration with the Lead Consultant, is accountable for identifying and delivering solutions for existing clients, and is integral in driving a client-centric approach across all of Incubeta’s business functions. The role is critical in mentoring and growing a team of client service professionals, enabling them to develop their strategic skills on client portfolios. The role will span all facets of Digital Channels and activities including Social, Search, Display, Creative, SEO and Technology etc, across all devices and in various industries. PLACE WITHIN ORGANISATION · Leads a team of client service professionals in the SSA commercial team · Reports to and supports the Head of Client Service · Collaborates with Team Leads & Solution Consultants across all of Incubeta’s business functions. KNOWLEDGE AND EXPERIENCE IMPERATIVE · 5 -7 years’ experience within client service / account management, 3 of which should be at a senior level. · Experience in managing team of 5+ people · Experience in working with senior stakeholders and clients across multiple portfolios. · Previous Digital marketing experience, ideally within a digital performance agency (Media, Technology, Creative) or within a media / technology consultancy. · Excellent communication skills. · Excellent presentation skills. · Excellent financial acumen. · Strategic talent management and delegation. · Ability to apply strategic thinking to identify opportunities, solutions, improvements and efficiencies for our clients and for Incubeta. ADVANTAGE · Experience within the Retail and Financial Services sector. · Experience with Google Marketing Platform technology · Knowledge of digital transformation projects · Experience in using project management tools · CRM experience · Google certifications that are up to date TASKS · Leads a team of account directors and account managers, mentoring, supporting and coaching to enable them to successfully deliver solutions for their clients. · Development, management and implementation of the business units’ financial plans, including forecasting. · Accountable for accurate monthly BU finance reporting & client profitability monitoring. · Accountable for weekly/monthly business opportunity updates as required. · Actively manages the client base to build stronger relationships and drive improved performance to ensure profitable growth across existing clients. · Identifies and pursues opportunities to grow existing client business, revenue and profitability · Ability to translate clients’ needs and interpret them into a solution · Designs appropriate research solutions to drive meaningful insight for clients’ needs and their business · Reviews account and project profitability to maximize financial performance across the business · Ensures insights are translated into engaging stories with clear and concise implications that will help clients make better marketing decisions · Collaborates with wider Incubeta teams to identify and implement process improvements that will benefit clients’ business. KEY COMPETENCIES AND WORK ETHIC · Positive Influence – a positive team lead who keeps the team motivated. Demonstrates understanding of the importance of team morale and a healthy happy culture. · Strategic Mindset – these portfolios have a strong focus on media, creative and technology and it is critical to ensure understanding of the client strategy to formulate a solution offering to achieve client’s business goals. · Operational Efficiency – someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently and effectively. · Meticulous – while we want someone who is efficient, they also need to pay attention to all the details and ensure all they dot the I’s and cross the T’s. They should do things once and do them right. This requires a strong sense of pride in their work and ensuring that all output goes through rigorous quality control. Organisation is key on these portfolios. · Bigger Picture Mentality – as a business unit lead, this person must be able to step back and understand the bigger picture and how all the various components of a media, creative and technology services and how the affect one another instead of looking at channels in isolation. · Time Management - identify the urgent & important tasks and priorities to ensure delivery to client and other stakeholders. · Interpersonal Skills – we want someone who can build relationships both internally and externally. As the point of contact between Incubeta team members, client and partners, this person would need to have strong leadership qualities. · Solutions Driven – we need someone who can think on their feet and come up with quick solutions to everyday problems. They should see all problems as a challenge for them to overcome · Delivery Accountability on Projects - manages client expectation on quality, cost & timing. The clients in this portfolio have a very strict process in terms of timings and this process has to be managed carefully. · Financial Acumen – this person must be able to take on full internal and campaign financial ownership. This includes but is not limited to management of invoices, POs, and project budgets including job reconciliations

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