General Manager maintenance

Job Description : GM MAINTENANCE MALAYSIA A renowned retail store chain is looking for a GM, Maintenance to develop and implement a comprehensive nation-wide maintenance programme for all retail outlets. In this job, you will report to the Executive Director. About the GM, Maintenance Role: In this position, you will be responsible for developing and project managing nation-wide refurbishment of existing stores within the budgeted costs and timeline. Key Responsibilities: · Oversee day-to-day operations of department to minimise downtime of equipment at stores · Develop clear strategies and action plans with relevant response timelines to address maintenance matters in stores and other company facilities · Design preventive maintenance programmes to reduce asset downtime and improve store productivity · Review and assign clear goals and targets to all maintenance subordinates and contractors and/or vendors which completely supports the store operations and their profitability, enhances customer experience in the stores and provide a safe store environment · Manage, monitor, and review the performance of maintenance subordinates and contractors and/or vendors, including evaluation and monitoring of critical areas of performance weaknesses · Review and develop relevant development interventions to ensure the performance of the maintenance subordinates and contractors and/or vendors are at optimum and highest productivity level · Continuously manage the recruitment of competent maintenance personnel and contractors and/or vendors · Provide periodic updates and reports to management on maintenance status, areas for improvement, and recommended changes to existing programmes · Monitor all store complaints on maintenance matters and responsible for coordinating the resolution of the complaints · Work with procurement and other relevant departments to research, evaluate and critically select the purchase and use of assets such as air-conditioners, lightings, etc., to meet the needs of store operations · When assigned, manage the refurbishment of existing stores in conformance with the layout, design, specifications, quality specifications, installations, and completion of projects within stipulated handover deadlines · Establish and driving policies, processes, and key performance metrics to ensure that productivity and department’s optimum levels are met · Drive a culture of quality in delivering maintenance works to minimise recurrence of equipment breakdown · Optimise the operational cost of maintenance department through effective cost controls, procurement of spare parts and effective utilisation To be successful in this role, you must have prior facilities management experience, preferably within the retail industry, handling a large number of outlets across the country. Key Requirements: · Tertiary qualifications in mechanical/civil engineering or field of study · 15 years of solid facilities management experience · Five years of experience remotely managing on-site technicians · Prior experience handling end-to-end refurbishment and renovation projects for retail outlets is ideal · Ability to manage multiple projects running simultaneously and ensuring the projects are carried out and completed within stipulated timelines, approved budgets and meets the requirements of quality and design build · Strong understanding of preventive maintenance · Proven expertise using project management software and applications particularly relevant in the maintenance industry · Strong leadership skills with the ability to engage in strategic thinking · Technical and problem-solving skills along with fine attention to detail and quality · Excellent interpersonal skills

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