Regional Aftersales Manager

Job Description : REGIONAL AFTERSALES MANAGER SEA AND PACIFIC OUT OF SUNGAPORE world market leader in the field of compaction technology and manufacturer of machines for a wide range of industries. With more than 60 years of establishment, this firm has strong extensive relationship with hundreds of dealers and networks in more than 150 countries. With expansion in plan, the firm is seeking dynamic like-minded individuals to be part of this fulfilling growth journey. You will be reporting directly to the Managing Director. In this business-critical position, you will be responsible to develop and align the regional after sales strategy and support a profitable growth within the region of Southeast Asia and Pacific. · Lead the after-sales function across the region of SEA and Pacific with three direct reports; indirect leadership of technicians and parts specialists at dealers across region · Develop and align the regional after sales strategy for business growth; hands-on responsibility for the service function · Provide the fastest and competent solution to customers and dealers in the region · Provide guidance to dealers to establish an efficient processes and solid structures · Support service and application know-how during new product launches · Plan and conduct on-site training on product technology, safety, functionalities and suitable applications to dealers and key accounts · Provide training to dealer on the organisation’s processes and interfaces: warranty system and telematics, etc. · Ensure a proactive and regular exchange with the sales team members in the region To succeed in this Regional Aftersales Manager role, you need to have a good technical and commercial understanding in the heavy machinery sector and possess strong aftersales and service experience. · Bachelor’s degree in engineering, mechatronics, and technology is preferred · At least 10 years of relevant professional sales experience in a construction, machinery, agricultural machinery, or commercial vehicles sector · Experience in leading diverse teams across different cultures and countries · Experience working with dealers and operating in the aftermarket space · Be a strong communicator and a team player · Ability to work independently, proactively, and being well organised · Willingness to travel within Southeast Asia and Pacific

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