After Market Head

Job Description : Head After Market For one of the Consumer Durable Company Salary: negotiable Experience required: 12 to 15 years Job Details: Creation of a Service Operations plan which ensures. Current; future attraction, development, performance, and retention of service technicians and organizations. Alignment with key internal stakeholders’ needs & capabilities, to enable the delivery of the ‘perfect call & visit. An efficient service operating model; processes and related IT systems, with a focus on continuous improvement. Development and implementation of contracts for Authorized Service Centres. Ensure the team’s execution of the operational plan to deliver key KPIs within budgeted cost-to-serve (including labor and spare parts costs) for both in warranty and paid service, Provides business and people leadership to managers, supervisors, and/or professional staff within a specialized or multi-discipline team within ownership & service departments. Develops business short and mid-term plans for financial and operational objectives under own responsibility. Optimizes resources to ensure that strategic departmental objectives are met. Manages and coordinates the contact center operations, develops and implements.

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