Chief Operating Officer

Job Description : COO KENYA · well rounded Chief Operations Officer (COO) to join a forward-thinking education technology client of ours. This individual will contribute to the overall vision and goals of the company by designing and implementing successful strategies, initiatives and measures to achieve the operational objectives. Responsibilities: · Lead, hire for, and manage functional teams for Project Management, Talent, Admin and Compliance, and Legal including optional and temporary leadership of the Finance function · Ensure effective execution of high-touch customer service delivery resulting in sustained customer satisfaction and expansion · Establish and grow the first low-touch customer support capability for self-serve SaaS customers globally · Lead post-Series A operationalization of new markets including the creation of a network of regional hubs reporting to a global team to serve multiple countries globally · Identify, engage, and nurture key scaling partners that support rapid growth of our products, services, projects, and team globally · Run regular internal analyses on tools, systems, and performance data to drive actionable, evidence-based initiatives for improved performance and efficiency · Oversee the company-wide annual OKR and performance goal setting process in collaboration with the extended leadership team · Develop a lean, highly scalable and performance management framework that provides easy, iterative feedback loops on an ongoing basis with minimal time commitment from managers and direct reports · Build on existing systems for cascading performance reporting that provide timely visibility for all levels of management, Board, and investors to understand business context and make strong decisions to guide growth · Oversee the design and launch of a post-COVID hybrid work environment that optimizes in-person and remote collaboration for global and regional teams · Develop risk identification and mitigation strategies · Lead efforts to identify opportunities and implement solutions for productivity and profitability gains · Collaborate closely with the CEO fundraising · Manage timely monthly, quarterly, and annual investor reporting cycles · Present quarterly updates to the Board of Directors · Contribute thought leadership internally and externally in relation to the business vision and innovation · Build strong professional networks and participate regularly in digital and in-person events to build the brand and advance their mission Requirements: Qualification and Skill · 15+ years of relevant professional experience with a solid grasp of operations, finance, HR/talent, project management, and compliance · Master-level degree in Business Administration or related field of study · Experience within the following industries: technology, financial services, agriculture, health, energy, humanitarian, education, advertising and consumer goods · Experience leading teams and operations within organizations that have over 50 employees · Industry experience with GTM and scaling of tech platforms (preference for SaaS, ecommerce, multi-sided, and content/media) · Demonstrated results related to cost management, productivity, and company growth · Ability to guide complex research and analysis that will fuel high-level business decisions · Project Management Certifications e.g. PMP, PRINCE2 · Working knowledge of STATA, R, or other data analysis tools and methodologies · Strong global networks in MENA, Asia, and LATAM regions

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