After sales Director

Job Description : AFTER-SALES DIRECTOR LOCATION Dakar SENEGAL ROTATION Residential Status - REQUIREMENTS As Director of mining SAV deputy department, you are responsible for the department's budget and meeting the announced budget targets. You are also the link between the operational side and the concerned entity and group. Preparing the department's budget Submit operational reports to the management of the subsidiary and the group. Track and analyse customer satisfaction and take appropriate corrective actions. Organize the prospecting of new customers. Participate in negotiations during major events (contracts, complaints) Be responsible for the guarantee process. Organize, develop, manage, and track sales of parts and components, Supervise the planning and execution of services (technical expertise, service contracts and training activities) Organize, develop, manage, and supervise the repair and maintenance of equipment, see the repair of components when required. Supervise the maintenance of machines in stock and the preparation of machines before delivery (technical inspection program before delivery) Plan and participate in the necessary recruitments to the department. Putting in place individual development plans in agreement with HR Manage your team through coaching, supervision according to company rules. Be responsible for implementing and coordinating QHSE Reporting Mining DG procedures KEY 'MRS Minimum 10 years of experience in the mining sector, Qualification through The Graduate School of Business, School of Engineering, Scientific and Technical DESS, Proven track record of mining, Africa and the West African mining market, Solid knowledge of sales methods and marketing Able to make competitive analysis.

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