I.T. Operations Head

Job Description : IT OPERATIONS HEAD MALAYSIA An exciting Head of IT Operations has just become available at one of the most established IT services company based in Kuala Lumpur. Reporting to the Chief Information Officer you will play a significant role in designing and developing IT operations strategy and framework as well as driving operation excellence for all business systems through process and uptime optimisation to ensure business continuity. About the Head of IT Operations Role: This job requires a comprehensive understanding of interdependency of various business functions within the organisation as well as external vendors/customers to continually uplift operational/service excellence. It is important to have a basic understanding of the financial and technology sectors as well as the commercial awareness. This includes effective management of the data centre and prevention/management of operational risk through disaster recovery setup. Ensure the setup, operations and maintenance of all system is in accordance with the approved business strategies, plans, service level and adhere to the Enterprise Wide Information Security Policy (EWISP) Ensure the first-level support to the system and application problems in Production environment being performed in an efficient and effective manner Lead the team to periodically review commercially available technology to determine whether it is cost effective to upgrade the IT infrastructure to improve reliability, improve quality of service, or reduce cost Lead continuous improvement activities on data centre, help desk, system, database and network operations Coordinate activities with participating financial institutions and vendors during any implementation and improvement of the system/network setup and business applications enhancement Provide consulting and technical assistance to the users and user department managers in relation to the system and network setup and day-to-day operations Oversee and manage, where applicable, the project activities in relation to system, database and network infrastructure with other departments Provide technical consultancy and quality assurance services with related to IT operations and infrastructure in complementing the business team and users from other departments to introduce any new services or system Review maintenance agreements related to system hardware and application facilities and data centre support facilities Lead the documentation of the design and development work which related to the system, database and network infrastructure, in research of approach, standards, guidelines as well as the relevant manuals Evaluate, select/recommend and implement reliable system/network software to aid in support tasks This role is highly accountable for operational excellence through intra- and inter-divisional collaborations. As a senior leader, it is important that they inspire and enlist others towards a shared vision, enable team members, continuously challenge the status quo for improvement, walk the talk and encourage hearts, and work at both high and low levels collaboratively with team members and key work partners. Bachelor’s degree in computer science, information systems technology, or software engineering Minimum of 10 years of relevant experience in information technology with proven technical capabilities in IT operations, service management, and/or data centre management Relevant work experience in financial services and/or technology sectors is an added advantage Excellent leadership skills in building a high-performing team and effective communication skills in both English and Bahasa Malaysia Supreme attention to detail and analytical, critical thinking and problem-solving skills, self-driven and quality results-oriented

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