Head After Sales

Job Description : HEAD AFTER SALES UGANDA · Responsible to improve revenue and profitability from services & spares to enhance customer satisfaction from after-sales. · Lead and drive the development of workshop & spare parts function in line with strategies, business plans and values · Work closely with the Business Heads to assess and evaluate technical needs with respect to impact and effectiveness of delivery and development with respect to their area of business · Lead, mentor & drive a team to develop and implement a strong and relevant reporting framework to measure quantitatively – and demonstrate qualitatively – outputs, outcomes and impacts · Develop and maintain appropriate technical/operational standards and quality assurance processes for monitoring team output and ensuring delivery of tasks to agreed standards and within deadlines and budgets · Responsible for the application of budgetary controls to establish deviations from planned results and budgets and suggest a timely course of action · Manage & control operational, fixed & variable costs so as to ensure that the total investment in spare parts is commensurate with the turnover being achieved · Will be responsible for relationship management with channel partners, suppliers & dealer service development in order to maximize business opportunities · Focus on customer satisfaction keeping in line with the brand for quality experience & sustain consistent growth · Lead, develop & mentor the team to ensure high standards of service delivery and adherence to timelines · Ensure operational dexterity and adherence to all systems, procedures, SOPs/ SLAs in order to maintain uniformity & render good service · Develop and implement marketing programs and campaigns to augment sales and sales forecasts for the spare parts business · Manage aged inventory reduction as per target · Achieve fill ratio of parts in the workshop · Manage stock levels delivery times & transport costs · Minimum 10 -15 years of professional experience In technical services & spares with minimum of 5-8 yrs in team management abilities · Engineering (specialization in Mechanical preferred). An MBA degree will be added advantage

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