Regional Commercial Operations Head

Job Description : REGIONAL COMMERICAL OPERATIONS HEAD SINGAPORE A rare and exciting Regional Commercial Operations Head job opportunity has opened up at a global top 10 pharmaceutical company.: In this business critical role, you will be responsible for driving execution excellence and customer-centricity across the region through sales training programmes, coaching capabilities, segmentation and targeting, Veeva CRM, Field Force Structure, key account management, field force effectiveness KPIs, sales incentives, performance management, leading performance excellence and other commercial capability levers. Lead customer engagement model transformation to deliver industry leading multi-channel customer experience by activities such as defining multi-channel orchestration road map, building senior sponsorship and influencing country stakeholders to drive implementation, etc. Develop the commercial operations team to act as an integrated centre of expertise on customer engagement excellence partnering with marketing, sales, market-access, compliance, medical and IT Provide leadership, coaching and management of regional commercial operations team including resource allocation and people management in line with HR excellence standards Diagnose the emerging customer/business needs and gaps through OrchED, develop the programmes to fill in the identified gaps, lead strategic segmentation and targeting of the customers Support sales-force sizing, structuring and deployment projects, support integrated customer planning process and ensure execution through multi-channel cycle plans, define and drive planning/review of CRM KPIs Diagnose the emerging training needs and gaps, develop the programmes to fill in the identified gaps, drive training excellence and coordination together with commercial operations, medical, marketing, IT and market access Ensure that there are development plans for direct reports and that they are being implemented on the agreed timelines, ensure that talents are properly identified and that they are discussed in the cross validation and succession plans, ensure that proper coaching is provided, ensure the adequate staffing of the team and the development and movement of talents are properly implemented To be successful in this role you will have to work with various teams and stakeholders to drive cross-business, cross-function collaboration, alignment, effectiveness and best practice sharing in order to achieve best-in-class capabilities and resulting performance. At least 10 years of experience in commercial operations and/or sales management in pharmaceutical industry in Singapore, regional exposure preferred Deep understanding of pharmaceutical industry in terms of sales and marketing across the region Strong personal interaction skills/team player needed for high degree of cross-functional work Ability to lead the communities across the region Influencing senior stakeholder to support execution Understanding of Veeva is a plus

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