I.T Head

Job Description : IT HEAD THAILAND An exciting Country IT Lead (x 1 vacancy) job has just become available at one of the most respected retail firms based in Bangkok. Reporting directly to the Managing Director,this is a role for IT leader who is a leader in their field. The Thailand Technology Lead will executing the APAC IT and Thailand strategy and providing IT oversight & leadership within the designated location (s). The role will ensure effective service delivery for Thailand and adherence to service level agreements providing coordination, escalation and support to regional and global IT function leads in order to plan, implement and deliver high touch IT services and project deliveries. This role will also include support for retail technologies and creative approach to solving problems for retail with limited support. This role will also require creative problem solving to optimising existing processes / solutions in working with various functional teams in information technology. You will enjoy competitive base salary with insurance, bonus and provident fund. Good understanding of the business processes and retail environment to provide innovation and optimisation working with functions in an agile manner Working with APAC Function Lead and Thailand business leaders to help define and execute the technology roadmap and support model for Thailand Ensures delivery of high touch customer services in all technical areas related to technology Support digital team in their endeavours on online sites APIs and digital initiatives Co-ordinate with site engineer and field engineer to ensure quality of support across shifts or skewed working hours as required Control quality and alignment of SLA and business satisfaction of managed service provider for local and know when the issue should be escalated to regional and global where necessary Acts as the focal and first escalation point for global/regional IT and support Accountable for successful resolution and escalation of major incidents and provides local feedback via daily production call Understand areas of weakness and opportunities for improvement in service offering and provide feedback to teams Review inventory and approve equipment replacement and provide new hire, break fix forecasts for equipment to be provisioned by teams Organise procurement activities for non-managed service provisioned equipment such as phone and IT equipment Guiding the project team in local relevance and dealing with concerns raised by the business. Identify the barriers and potential risks and possible unintended consequences of a technology change to local business. Project delivery assurance enabling fluid and cross-functional communication, assist in determining resources for a project and ensure that services being brought into the environment have proper support model. Assist site readiness and communication prior to implementing any global / regional projects Provides guidance to the user community on best practices, users' roles and responsibilities, how to's and best methodology to leverage IT services, support model, corporate IT policies, standards & procedures by way of advice, documentation or initiation and support of workshops Represents IT in the Location’s Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP). The Thailand Technology Lead is part of the Location Crisis Management Team to ensure relevance of the IT elements of the plan BCP/DRP Supports the validity of all aspects of user provisioning and of user accounts in AD, mailboxes, applications etc Communicates with the Global Tech Lead to ensure that the risk register is updated according to IT policies Handle all security exceptions as required by the business & in line with IT policies Assist in developing site budgets and monitor spending against the budget Review of monthly OPEX charges to ensure financial accuracy Assists site IT Procurement related activities by providing budget oversight, ensuring proper controls as well as working closely with the buyer's network At least Bachelor’s Degree in related field At least 12 years of experiences in IT related role Superior interpersonal skills & ability to communicate comfortably with all levels of site management. Adaptable and able to work under pressure. Ability to work independently and with limited direction General working knowledge of IT concepts and services (networks, storage and compute, desk top support, unified messaging, office automation and email) General working knowledge of physical and logical cybersecurity and relevant compliance regulations Expertise in concepts and operation of enterprise level service delivery (minimum ITIL Foundation and Service Operations Intermediary Certificate) Ability and experience in managing budgets, forecasts and costs Good supplier relationship and technical (service) leadership skills Be able to travel upon business required

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