Head of Policies & Procedure

Job Description : Head of Policies & Procedures UAE will work with the business /support units/FH Group companies, legal, governance and other stakeholders to update, modify, establish and review policies and procedures & design workflows and processes for the organization. Identify and implement process improvements along with working in partnership with Strategic Planning Department to help develop all Governance related reporting. Major Responsibilities Manage Policies and Procedures Department resources in delivering the objectives of the department; the tasks will include: Assignment of responsibilities to the team members of P&P and monitoring their progress, as per plan and guiding them in preparing SOP’s, Policies and in other assignments. Establish standards of policy and procedure documentation and ensure that the standards are consistently applied. Ensure that approved SOP’s and Policies are published on the web server. Ensure that all stakeholders are communicated when new policies and procedures are approved, and whenever existing policies and procedures are amended. Ensure preparation and timely updates of department’s Strategy Map. Ensure maintenance of Policy & Procedures Master List. Develop P&P system requirements and implement the system, as per management approval. Develop new SOP’s and Policies for all departments/entities within Finance House Group in coordination with the respective department and other stake holders. Amend existing SOPS’s and Policies based on management decisions issued from time to time, request received from business/ operations due to change in the processes and / or system updates, recommendation received from Group Internal Audit and Compliance department, instruction / circular received from various Regulators and Government authorities and scheduled review of existing SOP’s and Policies. Deliver projects / tasks assigned by the Senior Management. Ensure adherence to agreed Service Level Agreements. Knowledge & Skill Requirements Good understanding about the Finance/Banking products, Operations and Systems (Core + surround). Good understanding about banking practices and laws prevalent in the UAE. Good written and verbal communications skills. Good interpersonal, team – building leadership and problem resolution skills. Ability to understand requirements from the business/stakeholders and suggest solutions. Focused, motivated and result oriented. Qualification Bachelor degree in related discipline (preferably in Banking, Finance and Economics. Experience Minimum of 12 years managing, administering and maintaining policies and procedures.

---