General Manager

Job Description : GM - After Sales, Spares and Service.NEPAL Roles and Responsibilities Plan, forecast the Service Revenues, Parts & Lube Sales, and After Sales Marketing Activities and prepare budget based on the projection. · Communicate & distribute the planned quantity among the After Sales Team · Achieve growth and Parts & Lube sales targets by successfully managing the After Sales team · Supervise all post-marketing, budgeting, customer follow-up, and general business plans to make sure customer are satisfied and After Sales are improved. · Ensure the proper Management of Warehouse, Stores and Inventories · Ensure availability of spares for all of the machines complaint within specified time · Design and implement a strategic business plan that expands companys customer base and ensure its strong presence · Own recruiting, objectives setting, coaching and performance monitoring of all the After Sales Team · Proper communication of our culture, values and code of conduct to After Sales Team & take corrective actions where ever required. · Develop KPIs and Performance Score Cards in coordination with the Human Resources of all the Team Members · Ensure the KPIs and Score Cards are being provided to all the team members with clear targets and expectations · Identify improvement areas & required training need of the subordinates through In-house and Principal Company and accordingly ensure the capability development programs. · Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needsdate Profile Job Specification · Bachelor in Mechanical/Automobile with an experiences of 15+ Years preferably in Heavy Equipment/Earthmovers Industries with a proven record of handling 150+ Manpower Strength · Should have an experience in team handling and generating business from After Sales · Should be ready to travel frequently across the Location of Nepal · A track record in successfully delivering on Sales Targets / Customer Satisfaction · Be technically minded · Knowledge of After Sales process and policy. · Possess a very strong business acumen · Highest level of business ethics. · Fully conversant with Microsoft suite of products and fully computer literate. Functional Competencies: · Planning & Budgeting. · Development of Manpower/Team. · Personal & Career Development. · Data Analysis · Problem Solving & Research · Delivery of Service ·

---