Director

Job Description : COMMERCIAL EXCELLENCE DRECTOR VIETNAM Report directly to Country Manager, this role will be responsible for entire commercial excellence functions including field force effectiveness, training, business intelligence and digital marketing. Responsible for providing support to the sales and/or key account management function by leading the implementation of sales force effectiveness across the commercial organisation Work closely with franchise and BU Heads to develop an effective SFE strategy. Provide input cross-functionally across field operations, franchises, & IT on CRM program strategy, analytics & applications to enhance field force productivity & effectiveness Assess and evaluate effectiveness of various sales practices i.e. CRM tools/systems, segmentation, sales processes and incentive programs. Provide sales force analytics support and sales targeting process distribution by developing, tracking, and sharing relevant sales metrics Serve as Project Management Lead for key transformation initiatives within the commercial operations group, including development and management of integrated project plans, business requirements process, and field delivery planning Lead oversight & participate in the execution of core planning & execution processes & support their adoption such as: Field Training & On-boarding in collaboration with training, medical, IT & marketing, ensuring field teams have required current & new capabilities to execute the strategic plans & priorities Facilitate impact assessment and design of future-state operating model with operational functional leads and support partners (Franchise, IT, Vendors). Work with functional team leads to drive resolution of issues, risk mitigation, cross-term communication, and escalation as required Lead tracking of execution excellence and local customer engagement KPI tracking & reporting, highlighting best practices & areas of improvement Reporting of technical complaints / adverse events / special case scenarios related to company products within 24 hours of receipt To be successful in this role, you should have experience in commercial excellence of healthcare industry Bachelor’s Degree Demonstrated ability in commercial excellence, SFE, training, digital marketing, launch Able to understand changing dynamics of pharmaceutical industry Proficient and fluent in English (spoken and written), with good interpersonal and communication skills Ability to work and lead (a cross-functional team) in a matrix environment

---