Deputy General Manager

Job Description : DGM DUBAI Tangelo Group is a Dubai-based boutique consulting, outsourcing and trading company specialising in healthcare, FMCG, and beauty. We leverage technology to improve sales effectiveness for multinationals and distributors across the MENA region. The Deputy GM is responsible for managing the company’s overall operations alongside the GM, improving business functions, managing budgets and controlling expenses, developing strategic plans to ensure the company’s growth as well as effectively communicating business goals to ensure team cohesion and motivation. Leading the company’s business development the Deputy GM is in charge of developing Tangelo’s customer base leading to sustainable and profitable growth. The Deputy GM is responsible for the well-being of all employees and shall develop a collaborative, healthy, and positive work culture. Recruit, onboard, train employees and heads of departments to achieve objectives related to quality, sales, and profitability Lead, coach a team, managing both good and bad performance Identify and develop top talent to support the Company’s future growth, conducting performance reviews and evaluations Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values. Resolve internal staff conflicts to the mutual benefit of all those involved Establish a culture of trust and well-being, motivating and developing the team to perform to the best of their abilities. Oversee day-to-day operations, assign timely performance goals and ensure their completion Maintain project timelines to ensure tasks are accomplished effectively Drive excellence in service levels, keeping the company at the forefront of its industry Develop and install a client-oriented culture, making that clients are satisfied while ensuring that employees remain within the agreed scope of work Develop new internal processes and ensure their proper implementation Creating and implementing strategies for business growth. Maintain and further professional and technical expertise by attending workshops, and professional events, establishing a valuable regional network, and participating in professional groups. Build long-term relationships with new and existing clients Expand customer base Increase the value of existing customers by developing new service offering Develop proposals for large-scale projects with new key customer Develop, implement and maintain budgets Monitor the financial health of all business units Ensure proper financial provisions to manage future commitments. Oversee the general proper administration of the company with the highest ethical standards. Report back to GM and shareholders Proven experience as Manager in a service-based industry Strong knowledge of the GCC market and especially KSA Past consulting experience a plus Fluent in English, Arabic, or French a plus Finance, HR, Operations, and B2B sales experience High Emotional Intelligence, leadership skills, and organizational skills Strong communication skills Analytical, result-oriented Can work autonomously Good understanding of the existing legal framework in the GCC Open-minded, curious and adventurous

---