Service Head

Job Description : SERVICE HEAD NIGERIA 20+ years experience · Oversee operations in an auto service unit to ensure compliance with quality standards · Contact clients and convince them to bring vehicles to their unit for repairs · Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs · Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs · Conduct price negotiations with clients to reach a favorable bargain for both management and client · Oversee the hiring and training of an effective auto service team · Maintain accurate record of all accounts and relevant financial information · Monitor inventory to regulate and ensure availability of required vehicle parts · Ensure automotive service staff comply with environmental laws and regulations · Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department · Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones · Listen to client complaints and assist in addressing their issues and resolving challenges · Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws · Assign and schedule work duties to auto service staff according to their skills · Follow up customers to obtain feedback and ensure they are satisfied with received service · Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry.

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