General Manager

Job Description : INFRASTRUCTURE ENGINEERING HEAD AUSTRALIA The Infrastructure Lead has day-to-day overall responsibility for the secure maintenance and monitoring of our clients physical, virtualised, on-premise and Cloud-hosted IT compute, data and network infrastructure. Manage the day-to-day services within the Infrastructure and Cloud Operations team. Provide high-order technical knowledge and leadership across the specific infrastructure management activities covered by the team. Lead the design and development of the future Infrastructure roadmap and cloud strategy with a strong emphasis on security. Manage infrastructure lifecycles and submit budget recommendations to the Group Manager to support this. Monitor system performance and provide recommendations on improvements to help negate foreseen problems. Review, develop, recommend and implement relevant policies and procedures to ensure effective service delivery. Facilitating regular Disaster Recovery and Business Continuity testing. Participate in relevant projects and initiatives as part of the Digital Services leadership team. To be a key contact to all Infrastructure vendors and third parties to communicate evolving requirements and performance. Define career paths and succession opportunities for all team members. Facilitate team and individual goal setting and staff reviews; engage in any performance management as needed. Work with all areas of the Digital Services group to be informed of ongoing work and projects to provide efficient and accurate information. Provide leadership and support during critical incidents, including reviewing and improving processes and procedures. Lead by example in making fair, informed and justifiable decisions. Tertiary or vocational qualifications within the infrastructure management and administration discipline at the level commensurate for the effective and efficient performance of the role. Previous experience with successfully and leading and developing a high performing technical team. Demonstrated technical background and extensive experience supporting enterprise IT environments comprising physical, virtualised, on-premise, Cloud (storage, compute and network) infrastructure services. Strong technical knowledge and extensive experience in the secure design, implementation, support and performance optimisation of contemporary IT infrastructure capabilities; Excellent understanding and extensive experience in contemporary, industry-standard secure infrastructure operations and engineering practices (e.g. ‘security and privacy by design’) supporting internal enterprise infrastructure environment; Demonstrated understanding of contemporary practice and emerging trends in infrastructure support models (e.g. DevOps, DevSecOps, Platform Ops, AIOps) and how they could be adopted and applied to enhance companies ability to achieve its strategic objectives; Extensive experience using and proactively tuning automated tools to monitor, and respond to (in a timely, risk-prioritised manner) events impacting the ongoing health and performance of intenral infrastructure to optimise operational performance, costs and to inform capacity management and planning activities; Demonstrated ability to communicate effectively verbally and in writing with a range of technical and non-technical audiences and translating deep level technical concepts into business-level language to support strategic decision-making; High-order ability and demonstrated experience adapting with agility to adopt emerging infrastructure technologies to meet evolving strategic business requirements; Excellent understanding of IT/cyber critical incident response protocols, and experience acting as part of a broader IT/cyber critical incident response capability; Strong customer service and team-work ethos, proactive willingness to collaborate; Strong understanding of contemporary IT Service Management (ITSM) practices (e.g. ITIL);

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