Facilities and Operations Director

Job Description : DIRECTOR OF OPERATIONS AND FACILITIES UAE The Director of Operations & Facilities Management has overall accountability for the operational delivery of facility management services for the client properties portfolio, in line with contractual requirements and client expectations. Responsible for managing client relationship in a “VIP” environment, for meeting and exceeding client short and long term expectations and for guaranteeing financial and operational performance. Principal Accountabilities General: Lead the delivery of integrated FM services in both managing agent and principle contractor capacities Manage all services to deliver excellence in the service provided and in client management Build, maintain and always strengthen trust and partnership spirit with all client stakeholders Develop a strategic plan to deliver the client expectations on the short term as well as long term Ensure services delivery is in line with corporate and contractual objectives and complies with policies and procedures. Oversee all operations and business activities associated with the delivery of contracted services Implement and maintain appropriate governance with the client and with the team Enforce adherence to legal guidelines and in-house policies Responsible for the financial performance of contracted services Analyse problematic situations, understand the root causes and implement sustainable solutions Leadership: Provide direction for departments with the highest possible standards of leadership Lead the team to ensure delivery of best value for the Client from its assets and FM services performance, in line with objectives and best practice Promotes the mission, vision, and values of the organisation Set the highest possible HS&E standard in line with compliance with Company procedures and legal obligations Lead the team to ensure sustained performance. Ensure engagement of every team member via professional development, coaching, mentoring and performance orientation Ensure department and team / individual performance objectives are met, including amongst others annual contract budgets, leave attrition and performance appraisals Continuously striving to improve Client and end-customer experience · Cascade AFM strategic goals and plans to teams and ensure clear understanding of AFM goals and objectives across the properties Work collaboratively with wider Facilities Management team members and champion the ethos of best practice value assured Any other duties that may be assigned to the position Functional: · Client Management: Establish a communication strategy and governance with clients to understand their opinions on company performance, identify new expectations and present overall company innovations and delivery improvement plans to gather and assess client views and buy in. · Business plans: Develop, implement and achieve Facilities Management delivery strategies, budgets and other key performance deliverables. Review service delivery performance every month with the team and steer action plans to keep the business on track of positive achievements. Create and implement an innovation plan for operations. · Budgets: Define and control annual division contract budget. Prepare budget definition and control production (profit and loss) financials and all activities related to client/contract invoicing. · Resource Planning and Provision: Evaluate resource requirements and mobilize all the necessary resources including staffing, equipment, assets, inventory, materials, tools, etc. in order to meet contract service requirements and quality standards. · Performance: Work closely with all stakeholders and take timely actions to deliver targeted performance. Consistently achieve the objectives for Service Quality, Revenue, Customer Satisfaction and speed of service-delivery to Clients. · Quality Standards and Standard Operating Procedures: Ensure that quality management systems and standard operating procedures (SOP) are in place for all Facilities Management operating units. Implement checks and processes to ensure that those systems are understood and implemented religiously by employees down to the bottom level. Review and improve such systems for continuous improvements to raise quality of service. · Team Work and Leadership: Lead by example, fostering a spirit of cooperation amongst departments, ensuring that all departments work hand in hand to create a challenging and fun environment for all staff to work in. Resolve conflicts in team as and when needed. · Communication: Conduct regular team, section and department meetings for two way communication. Keep teams engaged by actively involving them in business initiatives. · Performance Evaluation: Conduct performance review meetings with direct reports and frequently provide support for areas of improvement. Ensure Project division completes annual Performance review as per Company policies. Review recommendations together with HR and approve salary increments, performance rewards, and career promotions in line with Policies. · Trainings and succession planning - Ensure that a continuous training program and calendar is in place for operational staff and is followed. Review the skills/performance evaluations and take actions to fill gaps and improve quality of skills of employees. Have succession plans for each key position ready and arrange special coaching/ training for development of successors. · Health and Safety requirements: Ensure all employees and vendors work in a safe manner and work related accidents within the department and work sites and that all company policies and local laws and regulations are adhered to at all times by all staff members.

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