Manager

Job Description : TRUCK DEALER MANAGER MALAYSIA In this business critical role, you will be part of the company’s expansion plan to boost sales growth and business opportunities. You will be responsible to grow the business within key regions in Malaysia. Ensure ISO 9001, QR and DOS including safety, health, environment and quality compliance. Lead all safety initiatives and ensure ZERO accident in owned dealership site Ensure effective customer service and CSI levels are achieved through customer visits, addressing customer queries, compliance to customer commitments, effectively resolve customer complaint at the shortest time possible Effectively lead the implementation of sales activity to grow the parts and services sales as per target. Engage sales team in the sales process, monitor sales funnel progress and effectively seal new business Review KPIs and monitor performance of staff. Identify competency gap and propose for training and development programme Analyse and understand performance figures and determine immediate solutions/recommendations for improvement in the case of areas of poor performance Monitor quality, efficiency, and risk to ensure credit controlling is effectively in place and implementing corrective actions where appropriate Effectively implement systems and processes according to the global standard available in the Retail Operation Manual (ROM) Provide leadership and guidance for operational planning for parts, sales, admin, and service in line with strategic objectives, annual targets Ensure employee engagement activities such as 1:1 touchpoint, hazard walk, safety toolbox briefing, and PULSE meeting is carried out on regular basis. Keep proper record for minute meeting that require action to be taken for continuous improvement purpose Ability to draft and present business reports according to the training and coaching from external trainer as well as Vice President Ensure consistent performance feedback transparently shared with all employee and drive action implementation to achieve targets Guide and lead the Service Advisor team to generate work order invoice immediately upon job completion To succeed in this Dealer Manager (Commercial Trucks) role, you must have prior experience in managing the aftersales business within the commercial vehicle industry. At least a degree in an engineering or business field Minimum of twelve years' experience within commercial vehicles and five years in management roles Proven technical and sales knowledge and experience within the commercial vehicle Industry

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