Service Manager

Job Description : SERVICE MANAGER BENIN FOR 2/3 WHEELER Organization is a major automobile player into Sales of 2/3 Wheeler of an established Indian brand in various African Countries. Looking for Service Manager - for managing its Service Operations in West African country (Benin). Candidates having experience of developing and managing service network in 2/3 wheeler segment with OEM experience are desired. Roles and Responsibilities • Handling Dealers (2wheelers/ 3 wheelers) and Network expansion. • Check the overall functioning of 2/3W equipment and its usage by the dealer service staff. • Check for all service policies and the systems and ensure its compliance by dealer staff. • Handle customer complaint and Customer Retention Activities. • Develop or expand secondary service network • Organize and conduct Service Training programs at Dealership companies. • Planning, Organizing and Conducting Training on Servicing, Repairing, Fault Diagnosis and Troubleshooting in 2/3W. • Appoint, develop spare parts Dealer Net work, channel Spare parts Sales Network. • Achieve Spare parts sales targets as per the quota. • Lead/support the Team of Service. • MIS implementation on FTR, Dealer Network reports and Channel Network reports etc. Desired Candidate Profile Candidate should be DME/DAE/BE(Auto Mobile)/(Mechanical) with 10+ years of experience in the industry. Experience of working with any Automobile Manufacturer (OEM) Preferably with 2wh & 3wh. Desired Competencies • Knowledge of written and spoken English is a must. • knowledge & experience in auto OEM industry • Well versed with MS office applications. • Frequent travelling involved. • People Management Skills • Knowledge of 2W /3W automobile functioning and related parts is a must. • Knowledge of industry best practices. • Knowledge on Demo and installation Assistance.

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