Chief Operating Officer

Job Description : COO GERMANY Chief Operating Officer – Hamburg, Germany · Lead and oversee day to day Operations including Customer Service, Community Management and Property Management · Lead roadmap and execution of Property Launch Management, from onboarding over modifications to the day our members move in · Run the Project Management Office, constantly optimizing our property onboarding playbook, our product and service standards, and related service arrangements · Secure efficient and cost effective solutions with our Procurement and Logistics team, drive replicable service models and unified standards · Motivate and coach the Operations and Project Management Office teams, ensuring peak performance at all times, backed by stellar operating procedures and processes · Develop and implement scalable and efficient strategies to ensure both consistent results and exponential growth across all markets · Partner with the HQ and key external parties to secure an outstanding member experience, that is reflected in ever increasing NPS s · 10+ years of experience in a leading global operations role · A proven track record of running and scaling operations across multiple geographies and cultures · Experience building and rebuilding operating standards, process house, procedures both with internal teams and external suppliers and partners · A detailed understanding of how to run, influence and sustain high engagement scores · Native English or near native level. Further language/s always a plus · Experience in managing and leading a global, diverse and regionally dispersed team · Exceptional stakeholder management and influencing skills, especially of public authorities, policy makers and other key parties · Ability to create lasting win-win situations that foster trust and strengthen relationships for future collaboration, both internally and externally · A well-rounded, yet easy-going personality who enjoys being at the forefront of a spectacular growth and success story.

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