Retail Head

Job Description : HEAD OF RETAIL KENYA · Overall HOD for a Chain of 4 Stores · Monitor brand awareness created through advertising and social media. · Supervising and training branch staff · Achieving sales and financial goals · Building and maintaining customer relationships · Managing inventory and supplies · Implementing marketing and promotional campaigns · Ensuring compliance with company policies and regulations · Resolving customer complaints and disputes · Maintaining a safe and secure work environment · Managing budgets and finances · Evaluating and improving branch performance · Sales performance and growth · Customer satisfaction and loyalty · Employee turnover rate · Inventory management and turnover rate · Operating costs and profitability · Staff productivity and efficiency · Compliance with company policies and regulations · Customer complaint resolution time · Employee training and development Job Requirements · Excellent written and verbal communication skills. · Strong organizational skills for planning work and continuously monitoring progress towards goals. · Ability to multi-task in a surrounding of continual change. · Maintain confidentiality of all client information. · Be able to work well and meeting deadlines in a fast-paced environment. · Have strong attention to detail and excellent organizational skills. · Strong customer service skills and ability to handle difficult clients or situations with professionalism · Proficiency with computers and office software, including word processing, spreadsheet, and database programs, · Ability to respond flexibly in a quickly changing environment & Team Player · High level of integrity and ethical standards. · Excellent time management &Problem solving Skills. MERCHANDISING - Plan the In-Store Layouts and planogram for procured items - Prepare product manuals, technical specifications to be used in displays of products to enhance customer knowledge and team training - Assist with visual merchandising ideas in line with suppliers of branded products SALES & MARKETING & TRAINING - Initiate strategies along with directors to conduct in-store promotions, marketing activities using technical info & new product launches - Conduct Team Training to enhance sales - Plan annual marketing calendar with BOD Qualifications · Bachelors degree and above in Finance /procurement/Business Administration/ Marketing, or any related fields · At least 8 years and above of experience in a store manager or its equivalents role, preferably in retail /FMCG environment.

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