Director

Job Description : Director of IT Solutions – Kuwait City, Kuwait · · Responsible for the complete planning, design and engineering for all BSS systems (Billing, IN, Subscription life cycle management, mediation, provisioning, whole sale billing, voucher management, CRM, CMS, Portals, IVR, POS, Integration layer, Kiosk, Digital channels, sales & customer care related tools). · Will be responsible for the planning and implementation of overall business strategy in order to support the MNO’s corporate sales targets in the Enterprise Solutions area including M2M technology. · Responsible for preparing the business plan, and annual budget, and execution of yearly projects, in line with the MNO’s group assumptions and growth plans, both strategically and as requested in roadmap. · · Manage planning and engineering activities and resources in the area responsible for which cover the following but not limited to: · Charging & Billing · Subscription life cycle management · CRM (Customer Relationship Management) · Customer Contact Channel · Enterprise Integration Layer and Middleware · Portals & landing Page. · Kiosks and Digital channels (Mobile App.) · Digital Platform · Responsible for the overall applications architecture, design, implementation, acceptance until handover to Managed services organization for all IT Services, and Products, launched in Market · Perform technical system analysis deliverance, right from feasibility study to actual implementation, of new products/services being introduced by the MNO’s Telecom’s Business Teams. · Perform internal and external negotiations to achieve high levels of quality and maximal functionality in the technical solutions selected. · Provide guidelines on processes and document formulation within planning department for design, engineering and implementation aspects. · Serves as a focal point for new technologies, features and system upgrades / enhancements. · Evaluate different ICT solutions/architecture is compliant with the MNO’s Telecom security policies. · Evaluate and plan hardware and software capacity, licenses, storages, and security. · Meet quality and performance KPI with supporting documents. · Provide and manage support on special projects as and when assigned by seniors and superiors. · Work with stakeholders, both management level and SME level across the organization and within ICT division to contribute in building the holistic view of the organization’s strategy, processes, and link this to the ICT department strategy. · Aligning any new project or implementation with the MNO’s group for the respective department strategy & Roadmap. · Assess new ICT Solutions market trends and map them to the Company Application environment to leverage their benefits. Covering current Application setup analysis, business cases writing, comparative ROI documents, etc. · Participating in the MNO’s group strategies and competency canters covering strategy drafting and knowledge sharing with the MNO’s OPCO’s · Feasibility analysis of any new Application requirement · Manage and supervise new projects in line with The Company agreed strategy · Provide input and accountable at finalizing of yearly CAPEX targets with minimum of deviations during the course of the year. · Technical document creation (Projects Specifications document, engagement documents, RFP’s and RFQ’s, Evaluation sheets, etc.) as per The Company processes & procedures · Produce project plans, resource plans, material cost plans and risk assessment on all technical projects. · Manage day to day issuing of work orders to operations team for any system change. · Conduct annual performance appraisals (Performance Management System) and ensure objectives set are monitored and achieved. · Proactively manage and motivate the team to be highly professional and results oriented. · Providing the necessary leadership and skills to help successfully execute the IT Services transformation and convergence strategy · Work to improve employee performance through personal coaching and identifying training and development needs. · Recruit reporting staff as required. · Other duties as directed by supervisor or other superiors. · Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise. · Participate in seminars and conferences for gathering global insight into telecom technological and business strategies and utilize the gathered information for the MNO’s Telecom’s benefit. · · 9 years Knowledge of key mobile telecom BSS / ESS systems, platforms and technologies, including hardware and software components · Advanced working knowledge of GSM and BSS/ESS Applications and IT, Oracle applications, Portal, Java, WEB development experience. · Knowledge of software development life cycle and project life cycle · Hands-on experience in analysis and implementation of software · Telecom industry knowledge would be an advantage · Good knowledge of MS Office applications like Excel, Word etc. · Excellent command of both written and verbal English, Arabic would be an advantage · Strong interpersonal communication skills · Strong Analytical skills · Strong Project Management skills · Strong Management skills · Strong Technical skills · Bachelor degree in Computer Science/ Telecoms / Communications / Electronics Engineering or related discipline and appropriate registration with a recognized professional institute

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