Retail Store Manager

Job Description : RETAIL STORE MANAGER DUBAI (Hyper Market, Furniture Retail or Departmental Store) with minimum of 10 years of experience in heading retail sales / operations as Store manager capacity. Sales and Commercial Profit · Achieve the revenue targets for the store · Achieve target productivity metric (sales per person per day, staff per sqft) for the store · Actively seeks ways to achieve or exceed shop sales targets · Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations · Interpret & act on operational profit & sales reports generated through finance & focus on improving under-performing areas · Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and to communicate to staff Customer Focus · Effective resource planning for customer service · Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills · Implement a high standard of customer focus within the store · Regularly assesses customer service standards within store · Create seamless customer service orientation among store employees by ensuring timely and efficient customer service · Ensure customer needs are met and complaints/queries are resolved in a timely manner · Assess mystery shopping feedback and prepare action plan for improvement

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