Retail Operations Director

Job Description : RETAIL OPERATIONS DIRECTOR VIETNAM you will oversee workflow and performance of the operations team (logistics, customer service, servicing, and store operations). You must detect operational errors; Build and improve workflow and operational processes to increase the productivity and effectiveness of the team. Design and measure performance metrics of the team and take actions to improve Optimise operational costs (logistics, store operations, etc.) Build and implement SOPs to ensure smooth and efficient operations Manage the operations of stores (daily operations, merchandising, inventory, maintenance) Manage customer experience in all communication channels, providing exceptional customer service to customers Analyse business data to suggest improvement in process and plan operational resources for business expansion Ensure data completeness and accuracy in the CRM & ERP system for operations team Lead, forecast, and hire operations staff in line with growth projection Extensive experience in automotive and retail industry (10 years) Strong visionary with proven leadership qualities and an entrepreneurial mindset Ability to identify residential projects on your own and carry out the due diligence to secure investment Political awareness, professional expertise, financial orientation, strong entrepreneurial spirit, cross cultural awareness and team spirit Ability to select, develop and motivate necessary management talent to maintain the company's overall objectives Must be a professional of unquestionable integrity, credibility, and character Prefer experience in setting up new stores in different provinces in Viet Nam

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