Retail Store Manager

Job Description : RETAIL STORE MANAGER DRC · Develop business strategies to raise our customer pool, expand store traffic and optimize profitability · Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff · Ensure high levels of customers satisfaction through excellent service · Report on buying trends, customer needs, profits etc · Propose innovative ideas to increase market share · Conduct personnel performance appraisals to assess training needs and build career paths · Organize all store operations and allocate responsibilities to personnel · Supervise and guide staff towards maximum performance · Prepare and control the stores budget aiming for minimum expenditure and efficiency · Monitor stock levels and purchases and ensure they stay within budget · Deal with complaints from customers to maintain the stores reputation · Inspect the areas in the store and resolve any issues that might arise · Plan and oversee in-store promotional events or displays · Keep abreast of market trends to determine the need for improvements in the store · Analyze sales and revenue reports and make forecasts · Ensure the store fulfils all legal health and safety guidelines · Be a shining example of good behaviour and high performance · Deal with all issues that arise from staff (complaints, grievances etc) · At least 10 years of experience in a similar position. · Knowledge of retail management best practices · Outstanding communication and interpersonal abilities · Excellent organizing and leadership skills · Commercial awareness • Analytical mind and familiarity with data analysis principles · Excellent knowledge of retail management software (e.g. MS RMS)

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