Technical Manager

Job Description : TECHNICAL MANAGER EAST ASIA OUT OF PHILIPPIPINES FOR HEAVY EQUIPMENT A leading global manufacturing company is urgently seeking a Technical Manager (Heavy Equipment) - East Asia Region. In this job, you must have a strong background and experience in technical support and client management. Reporting directly to the Regional General Manager, the Technical Manager (Heavy Equipment) - East Asia Region role is responsible for developing and delivering high-quality customer service and sustainable business results for the product range of rollers, pavers, planners, mobile feeder and light compaction to maximise its leadership position and grow market share. Coordinate with the team members to establish and implement the business plans to achieve the set targets Maintain a good and professional relationship with the dealer across different levels Be approachable and accessible to the team and reinforce a value of aftersales service culture Maintain a good and professional relationship with the dealer across different levels Manage service delivery results in accordance with service delivery scorecard/KPI/target and based on pre-defined governance structure Ensure continuous improvement by identifying areas of improvement and addressing them internally as well as with the dealer based on solid evaluation Prepare and deliver technical training for the product portfolio Prepare and organise all aspects of the training courses; materials, components, products, etc. Work closely with the training teams to delivery high-class training sessions Gain an in-depth knowledge of products to ensure the highest level of training is achieved Deliver "Train the Trainer" training sessions to trainers within the dealer network Provide prompt technical response to resolve field issues To succeed in the Technical Manager (Heavy Equipment) - East Asia Region job, you will need to have the ability to work effectively and co-operatively with senior business development teams, across borders and internal matrix. Results-oriented and experienced professional with a proven track record in technical support or a similar environment Strong distributor management and development skills Solid understanding of road equipment, both technical and applications Ability to direct the identification of business opportunities for the profitable growth of the market Strong customer care focus with a strong desire to deliver best practice solutions for customers Excellent communication and presentation skills Able to present technical and commercial ideas and concepts High level of analytical skills

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