Service Manager

Job Description : SERVICE MANAGER GCC a well-known premium automotive brand, is seeking a highly skilled Service Manager to join their team in a confidential GCC country. The successful candidate will be responsible for managing the entire service operation for the brand, ensuring exceptional customer service and satisfaction, as well as maximising profits through efficient management of resources. Responsibilities: · Manage the entire service operation for the brand, ensuring exceptional customer service and satisfaction · Implement and maintain effective processes to ensure the smooth and efficient running of the service centre · Manage a multicultural team of service advisors, technicians and support staff · Continually strive to improve the quality of service provided by the team · Ensure all service targets are met, and maximise profits through efficient management of resources · Build strong relationships with customers, ensuring their needs are met and always exceeded · Provide regular feedback to the management team on service performance, and identify opportunities for improvement · Stay up to date with industry developments and trends to ensure the brand remains competitive in the market Requirements: · Proven experience as a Service Manager in the automotive industry, preferably with a premium brand · Strong process-driven approach to service management · Experience of managing a multicultural team · Excellent communication and leadership skills · Ability to work under pressure and meet tight deadlines · A customer-focused approach, with a strong desire to exceed expectations This is an excellent opportunity to work with a premium automotive brand in a confidential GCC country that is family-friendly and expat-friendly. The successful candidate will receive a competitive tax-free income and an achievable bonus, as well as the opportunity to work with a highly skilled team and develop their career within the automotive industry.

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