General Manager

Job Description : GM THAILAND FOR AFTER SALES AND CUSTOMER SERVICE ( EXPATS) The General Manager – Aftersales Service directs the Aftersales team competently and manages the processes of the entire Aftersales Department (all 4 branches). By motivating those in the department and ensuring their continuous development, he/she to ensures that the throughput and service revenue targets agreed on with the management are achieved. In line with the strategy of the Brand, he/she takes action to exploit the Aftersales market potential and to ensure that every customer receives an excellent service experience and its instrumental in that customers are enthusiastic about role. This role offers a competitive base salary with allowance. Develop and implement strategies to achieve the department's goals and objectives, including revenue and profit targets, customer satisfaction, and service quality standards Oversee the management of the service center, including maintenance and repair of customer vehicles, and ensure that all work is carried out efficiently, safely, and to the highest standard Manage the department's budget and expenses, ensuring optimal resource utilization, and cost control Collaborate with other departments, including sales and marketing, to develop and implement initiatives that drive customer retention and loyalty Ensure compliance with all relevant regulations and policies, including health and safety regulations, environmental standards, and quality control requirements Develop and implement a comprehensive training program for all service center personnel to ensure they are up-to-date on the latest technologies and service techniques Maintain a high level of customer satisfaction by resolving complaints and ensuring that all customers receive exceptional service Manage relationships with suppliers and vendors, ensuring the timely and cost-effective delivery of parts and supplies Prepare and present regular reports on departmental performance to senior management To succeed in this role, you must have good communication skills in English. Bachelor's degree in Automotive Engineering, Mechanical Engineering, or a related field. A Master's degree in Business Administration would be an advantage Minimum of 10 years' experience in a senior management position in an aftersales and service department within the automotive industry Strong leadership and people management skills with a proven ability to develop and motivate teams Excellent communication, negotiation, and problem-solving skills Sound technical knowledge of automotive products and services, including maintenance, repairs, and diagnostics Ability to develop and implement strategies that drive customer satisfaction, profitability, and operational efficiency Strong financial acumen with experience in managing budgets, forecasting, and analysing financial data

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