E commerce Head

Job Description : HEAD E COMMERCE ANGOLA Head-Ecommerce REPORTING- CEO/Group Head-Retail LOCATION - Luanda, Angola (Africa) Job Responsibility- 1. Strategy- · Lead and direct ECommerce business strategic planning efforts and projects impacting P&L, developing new and actionable insights into ECommerce industry and its competitive dynamics. · Conceptualize and formulate strategic initiatives in ECommerce business that further the mission and make sure that the day-to-day activities of the company support these initiatives. · Analyse the market and jointly identify the market share that the Group would like to capture along a 13-year timeline through ECom. Then deploy knowledge of business & data analytical tools to arrive at scientific logic while undertaking and executing strategic planning and priorities with key stakeholders. · Drive and lead P&L measurement, P&L control and improvement projects through right resources. · Use data and market/financial reports to facilitate decision making. It also includes analysing internal data on relevant BI tools/business analytics platforms and also SEO/SEM platforms. · Delivering growth in business while maintaining superior customer NPS (Net Promoter Score) and expanding customer loyalty programs. 2. Stakeholder Management- · Build and maintain strong working relationship with all internal and external stakeholders and also prospective network within and outside company in order to leverage existing network or external connects for the good of the business. 3. Operations- · Discovers ways to increase revenue by eliminating wasteful practices and expediting product delivery. · Maintain regular interaction and cross linkage with our retail business movements and projects to derive common economies of scale and commonality of platform resources. · Responsible for developing and directing all areas of Online Sales & Operations including staffing, scheduling, training, supply chain, cash handling, inventory management, cost control and customer grievance handling. · Develop plans for approval for all new business proposals including budget preparations, personnel, store design, product mix, pricing structures and marketing strategies. · Incumbent is expected to drive & maximize Sales & Profitability in the ECom business by providing effective Merchandise Strategies; planning for in-season management of assortment & inventory. 4. Development- · Develop oneself through organizational initiatives like coaching, training, continuous feedback sessions and learn from interactions at the management level about the strategic intent desired by them. · Imparting training to the ECom Team on Product Knowledge, Merchandising, Inventory Management, Sales Planning, impact and leveraging of social media to further campaigns. Key Interactions- Internal- · Director & Board of Directors at Group SNS · Senior Management at Company · Business Heads & Heads of Departments · All Employees of company ECommerce business External- · Retail Customers & End Consumers · Government Agencies & Industrial Bodies · Business Associates & External E-Com platform/ERP Agencies · Overseas vendors/Sourcing agencies Technical Competencies- · Knowledge of setting up and running an E-Commerce business (Digital marketing, SEO/SEM) · Should be able to read and understand P&L Account and Balance Sheet · Should know how to handle the Buyer Central & Vendor Central Accounts of Online Market Players/Markets. · Knowledge of frozen food/meat products and their maintenance/shelf life Preferred · Active on social media and knowledge of running online campaigns · Knowledge of running online marketing campaigns to boost sales proven track record Behavioural Competencies- · Strategic intent & acumen · Must be self-directed and able to work independently. · Socially active and an extrovert – The psychometric report should also suggest so with above average EQ · Excellent consultative, interpersonal, communication and presentation skills. · High energy, strong work ethic, disciplined execution skills, willingness to roll up your sleeves to support company growth and profitability · Should have the acumen to handle ambiguity and work in a family driven promoter business. Qualification · MBA in Finance/Marketing/Retail (preferred) is a must. Deep insight and understanding of ECommerce platforms & business models and also of FMCG Retail (Supermarts & Hypermarts); is a must. Should know how to deploy the SEO & SEM tools on ground. Work Experience · 10-15 years of relevant experience in ECom & FMCG Retail Strategy, Management Consulting (Retail) in any Grocery Retail/FMCG Retail/Management Consulting in India/African countries is a must. Must have demonstrated proficiency in delivering high consistent business volumes/profits to past ECom businesses. Should be willing to travel the length and breadth of the city and state. Prior industry related business development experience in the field of ECom Retail.

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