After Sales Manager

Job Description : AUTO AFTERSALES MANAGER MALAYSIA In this business critical role, you will be responsible on all aftersales processes in a 4S dealership including workshop, parts sales, warranty, services, etc. Monitor the day-to-day after sales operations to ensure that all staff follows the procedures laid down by the vehicle manufacturer (like workshop process consulting/sending technical info, feedback, etc.) Constantly monitor operations to ensure that the Standard Operating Procedures (SOP), WPC and audit requirements are followed and ensure corrective actions are initiated wherever required proactively Monitor the spare parts operation closely to ensure that targeted First Time Supply Rate to workshop is achieved and obsolete stocks/non-moving stocks are minimised Closely monitor throughput and after sales revenue on a daily basis and to take corrective actions wherever necessary to achieve the targeted after sales financial Ensure that all company policies are followed by all staff fully and initiated corrective actions whenever required Monitor the spare parts operation closely to ensure that targeted First Time Supply Rate to workshop is achieved and obsolete stocks/non-moving stocks are minimised Maintain good business relationship with vehicle manufacturer Ensure proper coordination between other departments (finance/sales/HR, etc.) for smooth running of after sales operations To succeed in this Aftersales Manager (Automotive) role, you must have experience in the automotive industry with strong technical skills in the aftersales department. Experience in Aftersales in the automotive industry Mechanical/technical/engineering background is preferred Initiative, proactive and result driven Resourceful and strong problem-solving skills Excellent interpersonal and communication skills in English

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