Regional Service Manager

Job Description : REGIONAL SERVICE MANAGER NIGERIA FOR 2/3 WHEELER 12-15 years experience · Planning, Organizing and Conducting Training on Servicing, Repairing, Fault Diagnosis and Troubleshooting in 2 W · MIS implementation on FTR, Dealer Network reports and Channel Network reports etc. · Appoint, develop spare parts Dealer Network, channel Spare parts Sales Network. · Handling Dealers (2wheelers) and Network expansion. · Check the overall functioning of 2W equipments and its usage by the dealer service staff. · Check for all service policies and the systems and ensure its compliance by dealer staff. · Handle customer complaint and Customer Retention Activities. · Develop or expand secondary service network · Organize and conduct Service Training programs at Dealership companies. · Implements effective coaching and development of direct-report associates. · Efficient in handling daily, weekly, monthly & quarterly Service review meetings. · Achieve Spare parts sales targets as per the quota. · Lead/support the Team of Service. Desired Candidate Profile Knowledge of written and spoken English is a must · knowledge & experience in auto OEM industry · Well versed with MS office applications · Frequent travelling involved · People Management Skills · Knowledge of 2W automobile functioning and related parts is a must · Knowledge of industry best practices Knowledge on Demo and installation Assistance

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