Cluster Director

Job Description : CLUSTER DIRECTOR OF REVENUE DUBAI FOR WYNDHAM HOTELS The Cluster/Director of Revenue (in conjunction with the Reservations Team) will lead the day to day Revenue Operations. This will include all aspects of Revenue from providing key leadership surrounding the hotels revenue recognition policies and will regularly interface with the sales, operations and marketing teams. As a member of the Exec Com the Cluster/Director of Revenue will have responsibility for driving the hotels KPI’s of GOP, Wynreview, LTO, AES etc. Key Responsibilities Main Duties Market Intelligence: Conducting competitive & demand analyses Providing critical analysis of chosen strategies, Preparing room statistics and general demand factors for efficient and balanced selling Defining objectives and monitoring Hotel’s e-commerce strategies and online marketing plans. Developing relevant budgets, monitoring productivity and preparing various status reports shall be part of your KPI’s. Maintain and implement as necessary the Yield Management system in all related Revenue Generating Departments. Ensure completion of daily, weekly and monthly forecasts. Create and maintain a rolling demand calendar Monitor and review inventory and rate control through the use of reports completed in this role - including booking pace, regrets, market segmentation, availability calendar, rate check report and other reports as required. Coordinate throughout the hotel effective rate and inventory controls, forecasting and market mix management, and other hotel operations responsibilities with the effective use of revenue management. Other Duties To identify and develop key resources at the hotel, and focus on conceptual, financial and technical system training to ensure the long term sustainability of Revenue Management at the hotel. To manage, in conjunction with the Cluster/General Manager and Cluster/Directors of Sales and Marketing the re-engineering or re-enforcement of business processes from an overall perspective of revenue maximization and consistent rate quotation, sales strategies and service delivery. Oversee and audit the standards and operations of the reservations department. Prepare outline for and support the annual revenue budget process for each hotel. To support the hotel in achieving their overall annual profitability goals through Revenue Management practices. To constantly audit the evolving needs of the hotel in terms of technical expertise, business processes and re-training, and proactively plan for their successful resolution. Prepares, monitors and controls budgets accurately. Interprets monthly financial data and identifies and takes corrective action as and when required. To analyze the current revenue generation trends of each hotel, in order to identify critical areas for Revenue enhancement. Human Resources Responsible for HR leadership of direct reports and their teams (recruitment and selection, performance management (Appraisal/PDP), team member development and motivation, counselling / disciplinary issues. Maintain and enhance the open door policy to all team members providing advice and guidance when needed in regards to their issues or concerns and/or grievances Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. i.e. AES, Success Matters, Probation reviews etc. Ensure that the administration of the 3-month/5 month review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties Talent Reviews are alive and active and the target audience know why they are so important Control the LTO in the operational departments in conjunction with the Cluster DHR to ensure that any areas of concern and monitored and rectified. Conduct interviews for all Supervisory and HOD positions Talent Reviews are alive and active and the target audience know why they are so important Ensure that you dine in the Team member restaurant at least three times a week and provide DHR feedback Management Train and develop the team and provide support when required Ensure all direct reports have an PDP to achieve their goals Ensure that effective communication flow is maintained at all times Actively participate in the community involvement projects and initiatives together with the hotel’s management team Maintaining a business environment based on the Code of Conduct and Company Vision Experiences and Education A recognized business or hospitality management qualification Minimum 3 years’ experience in branded Hotel as Cluster Director of Revenue Minimum 2 years’ Dubai experience is a must at HOD level Four / Five star Internationally managed hotel experience is desired Competency in the use of the Opera PMS, IDeaS, CRS and Microsoft Office Highest level of numeracy and literacy Fluency in English is essential A strong sense of commerciality and financial acumen Experience working in the GCC market is a plus

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