Regional Parts and Service Manager

Job Description : REGIONAL PARTS AND SERVICE MANAGER BAHRAIN Pramac, part of the Generac Group, a fast growing player in the energy sector and one of the world’s leading gas and diesel generator manufacturer, is looking for a Regional Service & Parts Manager for Middle East, APAC. The selected candidate will be responsible for: providing all technical aftersales support for PRAMAC / GENERAC products in all the regions covered by the branch. Manage a team of two service engineers for all types of technical field service interventions. Achieve the highest level of customer satisfactions. Promoting the sales of spare parts & achieve the oriented aftermarket sales targets. About the candidate: Proven experienced with the same rule with a reputed organization. Strong communicator with ability to establish positive relationships with clients. A qualified electrical / mechanical engineer. Strong computer skills. Good knowledge of English language Knowledge of using parts electronic parts software’s. Solution focused with excellent customer service skills. Job Description : Ability to perform onsite testing & commissioning for all types of power generators and light towers. Ability to carry out the required troubleshooting , fault diagnosis & repairs for all types of power generators and light towers. Ability to diagnose & troubleshoot control panels and automatic transfer switches. Ability to read all electrical drawings and wiring diagrams. Knowledge about generators controllers programming & configuration. Proven experience in generators paralleling and synchronization. Ability to prepare service & technical reports. Support sales team for all service & technical related topics. Coordinate with factory to resolve field & quality issues. Provide technical consultations on warranty reviews and approvals. Claim the warranties cases to suppliers. Preparing spare parts and service contracts commercial proposals & offers. Implementing marketing strategy for the sale of spare parts & other aftermarket accessories. Developing parts business in the regions and create new potential leads to generate new opportunities. Strong knowledge of genset spare parts selecting plus using the parts manuals & software’s. Monitor and report parts sales statistics & forecasting on monthly basis.

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