Operations Manager

Job Description : Operations Manager @ United Kingdom for a Pharma MNC The Manager-Operations will work with the UK Head and the GDP/QA Management team to ensure that medicines are distributed in the UK market. TheCommercial Manager UK will also support the International QA team in continuous improvement initiatives and projects. This role will also act as the commercial quality contact ensuring local compliance to the MAH and GMP requirements. This role should be also eligible to act as Responsible Person Import. OVERALL, JOB RESPONSIBILITIES The key job responsibilities for the role will be: - · Manage, oversee, and continuously improve business processes, stock management and order operations to ensure all orders are fulfilled and shipped on time. · Key stakeholder for introducing and implementing process change within the fulfilment process to ensure deadlines are met, quality control is maintained, and procurement processes are optimized. · Work directly with local/international distributors and key wholesale accounts to collect, enter, and ship orders in efficient manner. · Manage routing with freight forwarders and prepare all necessary international shipping documents. · Manage relationships with shipping carriers, perform quality control audits and make recommendations for improving cost and quality. · Work cross-functionally with the Operations, Customer Service and Procurement team to resolve complex order issues and ensure supply chain operations are running smoothly, always ensuring customer satisfaction is top priority. · Manager and handle the commercial operations related to Invoicing, Delivery and Payment follow up from UK clients. · To ensure intimations are given to testing labs in advance and slots are booked for testing the incoming finished goods. · To liaise with the labs for providing COA’s in time. · To ensure all the requirements of the labs are provided to them in time by liasoning with suppliers. · Assist the team for QA oversight of all GDP activities in accordance with local requirements; ensure product procurement, storage and distribution are managed in accordance with GDP requirements. · Contribute to defining standard GDP quality KPIs and to review quality indicators with recommendation for actions for improvement. · Provide support to third party warehouse activities from a quality perspective. · Assess impact and communicate Regulatory Intelligence information.

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