Service Manager

Job Description : SERVICE MANAGER ANGOLA Vipar Auto FZCO was founded in 2013 with its headquarters in Jebel Ali Free Zone, Dubai as exclusive distributer and sourcing partner for Bajaj Auto Ltd. Today the company has trading and manufacturing operations in Cambodia, Myanmar, Indonesia, China, Singapore and many parts of Africa. Our partners include Bajaj Auto Ltd, Studs Helmets, CEAT and Repsol Lubricants. The Spares / Services Manager will be responsible for providing overall leadership and direction to the service and spare part team. Candidate must have experience as service manager at previous 2-wheeler and 3-wheeler dealership. Attractive Salary, + 1 flight ticket per year + food + Accommodation in the country. Job Responsibilities: · Provide leadership necessary to ensure that the service department and all workshops meet or exceed targets; · Responsible for leading service technicians and mechanic to ensure customer complaints are resolved in a timely fashion. · Assist dealer and conduct regular audits so that they can maintain customer satisfaction. · Make sure all spare parts are ordered in time and liaise with logistics team to provide on time delivery. · Ability to use excel function such as vlook up to create spare parts order. · Manage, establish and implement procedures to assure all equipment, service tooling and spare parts are on location, function fit, tested and ready to use. · Train local staff. · Communicate with service technicians and customers to ensure all grievance are reported and solved in timely fashion. · Communicate with customers about the upcoming service visit resolving any changes to the schedule. · Works closely with the Shop Supervisor to ensure equipment and tools are in good working order and ready for service at all times · Ensure the Manufacturer (bajaj auto) is a ware of all IRU and failures in the field. · Ensure follow up on inventory record accuracy and data integrity issues; · Ensure consistency across shift teams in effective, timely and fair performance and disciplinary feedback and documentation; · Lead service team members to excel and provide excellent customer service · Assist as needed in interviewing and hiring of new employees. Conduct effective onboarding of new employees; JOB REQUIREMENT · Bachelors Degree or equivalent experience. · 10 years mechanical experience · 3 years management experience · Utilize MS Office (Excel, Word, PowerPoint). Excel skills are considered vital. · Ability to work independently, manage time under minimal supervision to accomplish expected work tasks. · Must be willing to stay out of India for upto 1 year and return only once per year.

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