Aftersales Head

Job Description : HEAD OF AUTO AFTERSALES MALAYSIA A leader in luxury automotive vehicles is recruiting for a Head of Aftersales (Automotive) job for the team in Malaysia. About the Head of Aftersales (Automotive) Role: In this business critical role, you will make certain that every branch fulfils their customers’ requirements according to the aftersales Customer Satisfaction Index (CSI) goals. You will be accountable for the company’s aftersales achievements across profitability, productivity, efficiency and resource utilisation. Key Responsibilities: Guarantee achievement of aftersales turnover and targets of the branches Elevate the aftersales enterprise to the next level Supervise the aftersales team to meet customer demands and create exceptional customer experience Encourage and energise aftersales staff to deliver high quality, efficient, and enthusiastic performance Provide resources, strategies, and direction to propel the team's progress Ensure adherence to Company standards and other mandated guidelines Strategise workforce needs, select, and recruit suitable personnel to grow the aftersales unit Maintain continuous and direct communication with principals to ensure up-to-date information on aftersales protocols, parts, and pertinent training programmes Holds responsibility for environment, safety, and health, ensuring employee well-being and adherence to local legal obligations for a secure work environment The successful Head of Aftersales (Automotive) has a full cycle of aftersales experience from operations to commercial. Key Requirements: Diploma or Degree in Automotive Engineering or Mechanical Engineering At least 15years of experience in leading an Aftersales team within a service or workshop environment Experience working in an automotive principal or national sales Company in aftersales is a strong advantage Strong leadership and team management abilities to guide and motivate the team Proven track record of growing an aftersales business, achieving targets and enhancing revenue streams Deep understanding of customer needs to ensure exceptional customer experience and satisfaction Knowledge of automotive technical systems, parts, and repair processes to oversee service quality Excellent verbal and written communication skills in English

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