Head of People and Culture

Job Description : HEAD OF PEOPLE AND CULTURE PHILIPPINES About the Head of People and Culture Role: In this role, you will oversee all aspects of human resources practices and processes, strategic HR leadership, organisational development and training, talent acquisition and management, employee relations, compensation and benefits, HR analytics and reporting, compliance and risk management. Key Responsibilities: Strategic Partner Understands the various aspects of the business including products and services, competitors, financial reports, goals, strategies, and business development, to determine business needs Aligns the people-related strategies to business goals and objectives Acts as consultant to line management, providing HR guidance when appropriate Assists in designing and implementing human resource programs that builds organisational capability to deliver the expected business results Delivers value-added services to management and employees in support to increase business performance HR Operations Management/Delivery of HR Processes and Services Provides timely and cost-effective delivery of HR programs and services Provides day-to-day performance management guidance to line management (e.g. coaching, counselling, career development, disciplinary actions) Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance Partners with the legal department as needed/required Supports the Business Unit heads by providing reports, analysis, and recommendations for continuous improvements Provides HR policy guidance and interpretation Counsels leaders/immediate leaders in alignment with company’s policies, practices, legal considerations, and company priorities – advocating both the company and employee concerns Works closely with Global HR Centres of Excellence and local in-country people partners and business leaders to facilitate hiring, onboarding, compensation reviews, performance management, and HR processes and procedures Organisational Design Initiatives Provides guidance and input on business unit restructures, workforce planning and succession planning Partners with leaders/immediate leaders to assess organisational capabilities in alignment with business strategy Ensures effective organisation structure, design and staffing models Talent Management Assists in implementing regular talent and organisational reviews, career development planning, performance management and workforce planning Assists in identifying key functional and leadership talent to strengthen talent pipeline To succeed in this Head of People and Culture role, you must have a bachelor’s degree in Human Resources, Learning and Organisational Development, Psychology, or any related course. Key Requirements: Must have at least 10 years of solid experience in human resources in a HR Director capacity Master's/bachelor’s degree in Human Resources, Learning and Organisational Development, Psychology or equivalent In-depth knowledge of PH Labour Law and HR best practices Strong understanding of HR Development Partnering services, IT recruitment and selection techniques, talent management practices, and employee relations Excellent oral and written English communication and interpersonal skills to support a stakeholder facing role Ability to support multiple project teams and to work with different project leads and stakeholders at the same time Exceptional interpersonal and communication skills, with the ability to build relationships at all levels of the organisation especially proven experiences in communicating with upper management Comfortable working in a dynamic environment with ability to deal with ambiguity. Adapts easily to rapidly changing business conditions Knowledge and experience in ESG Experience in working in the BPO industry Experience working in a multicultural and global environment, preferably with European organisations Demonstrated ability to develop and implement strategic HR initiatives Continuous improvement mentality – able to challenge status quo and encourage new ways of thinking and doing High EQ with excellent relationship building skills. Open, flexible, easy to work with, able to learn new concepts quickly, and communicate with people at all levels and from different background High level of integrity and ability to handle sensitive and confidential information with discretion Proficiency in HR software and systems for record-keeping and analytics Knowledge in HR test tools and setting up employment cases for candidates Strong proficiency with MS Office 365, (PowerPoint, Word, Excel, SharePoint) and experience with document formatting and file management

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