Head of Aftersales

Job Description : HEAD OF AFTERSALES MALAYSIA Open to all nationalities worldwide As the Head of Aftersales, you will oversee the aftersales functions of multiple dealerships, ensuring customer satisfaction and driving operational excellence. Responsibilities § Develop and implement strategic plans to optimise the aftersales operations across Malaysia. § Provide leadership and guidance to the aftersales teams, fostering a culture of collaboration, high performance, and continuous improvement. § Ensure the dealerships meet or exceed customer service expectations by maintaining high service quality standards. § Monitor key performance indicators (KPIs) and analyse data to identify areas for improvement and implement effective solutions. § Manage and optimise aftersales processes, including service and repair operations, spare parts management, warranty claims, and customer support. § Collaborate with cross-functional teams to enhance customer experience and streamline processes. Requirements § Minimum 18 years of experience in aftersales management with premium or luxury automotive passenger car brands. § Strong understanding of aftersales operations, including service, repair, spare parts, and customer support. § Demonstrated leadership skills with the ability to motivate and develop high-performing teams. § Excellent analytical and problem-solving abilities to drive operational efficiency and deliver exceptional customer experiences. § Exceptional communication and interpersonal skills to collaborate effectively with internal and external stakeholders. § Proven track record of achieving targets and delivering results.

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