General Manager

Job Description : GM TANZANIA FOR HOSPITALITY/TRAVEL 20+ years experience Prefer African experience We're seeking an experienced individual who embodies reliability, a customer-centric approach, cultural adaptability, and a fervent enthusiasm for the travel and tourism industry. 1. Team Leadership: Lead, motivate, and manage a team of travel consultants, coordinators, and administrative staff to ensure high performance, productivity, and a positive work environment. 2. Sales and Revenue Management: Develop and execute sales strategies to achieve revenue targets, monitor sales metrics, and identify opportunities for growth. 3. Customer Service: Ensure exceptional customer service by setting and maintaining high service standards, handling customer inquiries and complaints, and resolving issues promptly. 4. Business Development: Identify new business opportunities, partnerships, and market trends to expand the agency's client base and offerings. 5. Financial Management: Manage the agency's budget, financial planning, and profitability, including cost control and financial reporting. 6. Vendor Relations: Establish and maintain strong relationships with travel suppliers, negotiate contracts, and secure competitive rates for services. 7. Quality Assurance: Implement and oversee quality control procedures to ensure the accuracy and reliability of travel bookings and itineraries. 8. Compliance: Ensure compliance with industry regulations, including licensing requirements, and stay updated on industry trends and best practices. Be involved in Travel & Tourism Association meetings to shape the industry trends and bring valuable insights to the company. 9. Marketing and Promotion: Develop and execute marketing strategies to promote the agency's services and enhance its brand image. Liaise with suppliers (hotels, airlines, etc.) to design promotions. 10. Travel Product Knowledge: Stay informed about travel destinations, trends, and products to provide expert advice to clients and assist in product development. Should be proficient in Galileo (must) and Amadeus (recommended) systems along with hotel bookings in rate hawk, TBO and others. Technology: Showcase a keen interest in and understanding of emerging technologies and software within the Travel industry, ensuring our offerings remain at the cutting edge. Local Knowledge: Demonstrate a commitment to cultural immersion by learning local languages, hotel and airline particulars, and maintaining a 5-year tenure in Tanzania to serve local corporations. Overall, to be the glue between all our departments ensuring growth for the company, high levels of customer satisfaction and a leading position in the market.

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