Operations Manager

Job Description : HOTEL OPERATIONS MANAGER TANZANIA o Supervise and coordinate the activities of housekeeping, food and beverage, and other operational departments. o Provide guidance and support to staff, ensuring they adhere to established procedures and deliver exceptional customer service. Guest Service: o Assist in ensuring that guests receive outstanding service and have a memorable experience during their stay. o Address guest concerns and resolve issues promptly and professionally. Daily Operations: o Monitor the day-to-day operations of various hotel departments, including check-in/check-out procedures, housekeeping services, and food and beverage outlets. o Monitor all the other office departments to ensure completion of work and deadlines are met. o Creating procedures for every department and ensuring they adhere to it. Training and Development: o Participate in the training and onboarding of new staff members. o Conduct regular training sessions to improve the skills and knowledge of operational staff. o Conduct interviews and hire efficient staff. Reporting and Documentation: o Maintain accurate records of operational activities, including guest complaints, maintenance requests, and departmental reports. o Generate reports and analyze data to identify areas for improvement. Quality Assurance: o Follow up with quality control department to conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness, safety, and compliance with standards. o Assist in implementing corrective actions and improvements as needed. Crisis Management: o Assist in managing guest complaints and resolving emergencies in a timely and effective manner. o Follow established procedures for handling security, safety, and other critical situations. Inventory and Supplies: o Monitor and control inventory levels for supplies, equipment, and amenities used in daily operations. o Coordinate with relevant departments to ensure adequate stock levels. Vendor Relations: o Liaise with suppliers and vendors to ensure timely delivery of goods and services. o Assist in negotiating contracts and agreements to secure favorable terms. Transport planning: • Managing fleet of vehicles • Planning route between each lodge • Monitoring movement of vehicles and kilometers for fuel and maintenance Food and Beverage • Coordinate with main chef to ensure timely preparation and delivery of meals, adhering to quality and presentation standards. • Familiarity with health and safety regulations, food handling procedures, and sanitation standards to maintain a safe and hygienic food service environment. • Monitor food and beverage inventory levels to prevent shortages or excess stock, optimizing the use of perishable items. • Collaborate with the chef and culinary team to design menus that cater to guest preferences, dietary restrictions, and seasonal offerings. • Oversee the training of restaurant and bar staff in food and beverage service protocols, including wine service, menu knowledge, and customer engagement. • Implement cost-control measures, such as portion control, waste reduction, and supplier negotiations, to maximize profitability while maintaining food quality. Preferred candidate profile Diploma in Hotel operations and management 10 years' experience in hotel operations and management Perks and benefits Salary, accommodation, medical on ground, flights, work permit The Hotel Operations Supervisor plays a multifaceted role, encompassing hotel operations management, transportation logistical planning, and office administration. This position requires effective leadership, multitasking, and a commitment to delivering exceptional guest experiences while contributing to the hotel's overall efficiency and organization.

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