Operations Head

Job Description : OPERATIONS HEAD UAE The Head of Operation – Healthcare/non-Healthcare division plays a crucial role in ensuring business growth, customer satisfaction, timely execution, efficient resource management, and cost control in the field of engineering, procurement, and construction (EPC). The position also involves supporting the estimation teams during bidding processes, managing variations and claims, achieve customer satisfaction, timely execution of projects, resource and cost management, and the development of in-house competencies. Job Responsibilities Lead the Healthcare/non-Healthcare projects, reporting directly to the General Manager. Manage and oversee the project team to ensure effective project execution and service delivery. Take responsibility for the Profit and Loss (P&L) of projects from handover until completion (Provisional Acceptance Certificate and Final Acceptance Certificate). Assist the General Manager in preparation, implementation and monitoring of the project’s annual budget and ensure that the budget targets are met, and revenue flows are maximized and the fixed costs are minimized. Direct, monitor, and control projects and service jobs, ensuring adherence to project management processes. Ensure Project Team communicates with all associated departments, incorporating their needs, materials and schedule into all project plans. Conduct regular reviews of projects on a weekly and monthly basis and provide a periodic status report to the General Manager. Ensure compliance with all contractual matter related to the projects within the department, including claims, variations, EOT, receivables and resource management, Responsible for the review, development and maintenance of the departmental policies, procedures, processes and improving internal communications. Responsible for the leadership, performance, line management, recruitment, training, development, appraisal, 1 2 1’s and support of direct reports, and ensure direct reports undertake similar responsibilities in these areas and aligning individual Key Performance Indicators (KPIs) with organizational goals. Manage conflicts within the team and promote a collaborative and target-oriented approach. Efficiently allocate and manage resources to meet project timelines, budgets, and scope. Implement continuous monitoring and control measures for time, cost, and scope parameters. Maintain strong customer relationships during project execution, ensuring their satisfaction and appreciation. Make strategic decisions and provide guidance to the team to optimize project outcomes.

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